Shipping, Tracking & Delivery

1.Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

 

• Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6.
  
  *The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)
  
  PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

 

2.How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

 

You can then track your parcel here: Track Your Order

 

If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

 

3.How long does it take for an order to arrive?

✈Worldwide Free Shipping  For Orders Over $69.99 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $69.99.
• We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

• Order Processing: 20-30 Business Days.
• Express Shipping Time (DHL ): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.
  

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

 

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@taoistjewelry.com

 

4.Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

 

5.The package is being delivered by the carrier but I wasn't at home, what should I do?

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

 

6.I haven't received my items - Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

 

7.Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

 

Payment, Billing & Fees

1.What methods of payment do you accept?

• You can pay by Visa, Mastercard or American Express but also by Paypal, Discover , JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, and 29 more. We do not accept bank checks, wire transfers or cash on receipt.

 

If you have any questions, do not hesitate to contact us in following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

Note: We do not support cash on delivery. Sorry for the inconvenience.

2.Can I get a price adjustment on my item?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

If you have any questions, do not hesitate to contact us in following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

3.Why did the price change on checkout?

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: contact@taoistjewelry.com
We will happily check this for you.

4.Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Taoist Jewelry is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

5.Will I be charged Sale tax on my order?

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Taoist Jewelry has no control over the tax rates of different countries. Sales tax is automatically applied to your Taoist Jewelry order in accordance with individual state codes and regulations.

6.My payment was declined - What should I do?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

• Please make sure you have inputted the correct details.
• If all details are correct, pls contact your bank to ensure there are no problems with the card.
• If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

• What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred
• If you get an error message, please include it in your message to us

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
• If your card billing address is different from the billing address you informed on checkout.
• If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

 

Returns & Exchanges

1.How do I return my order?

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 7 days. All orders can be returned/exchanged for a full refund within 7 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following to contact@taoistjewelry.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

 

2The item I received doesn't look like the picture on the website.

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to contact@taoistjewelry.com you received so we can confirm the correct product was shipped.

 

3.My item is broken.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to contact@taoistjewelry.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

 

4.My tracking shows my package is being returned to sender - What should I do?

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to contact@taoistjewelry.com, so that we can help you as quick as possible:

 

5.What is your return policy?

REFUND AND EXCHANGE

 

Our policy lasts 7 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 7 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most Taoist Jewelry items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.

However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return labels will be provided only for defective products within the policy time.

Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: contact@taoistjewelry.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.


To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@taoistjewelry.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@taoistjewelry.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@taoistjewelry.com

 

Returns Without Label

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Taoist Jewelry is not responsible for packages lost in transit if sent via a non-trackable carrier.

 

If you have any problems, please contact us in following ways:
Facebook: @Taoist Jewelry
E-mail: contact@taoistjewelry.com

Our shipping address for returns is:
Company Name: Taoistjewelryshop

Please email contact@taoistjewelry.com for detailed address

 

5.I received the item but I don't like it

We're sorry to hear that you've received the item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to contact@taoistjewelry.com. You can check our return policy